ON THE SPOT, WORLDWIDE. ALWAYS BY YOUR SIDE.
Even in difficult situations, such as those currently caused by the COVID-19 virus, Mediseal would like to offer you the best possible service. Our colleagues from the Field Service can be reached via our hotline +49 5207 888-321 or by directly dialing:
If your machine is equipped with the Mediseal MARS system, we offer you our contactless service by remote control.
We would be happy to support you to configure the necessary network. Please contact our service Hotline.
For machines without a remote system, we would be happy to support you by email. Please specify your problem to the Field Service by email and we will Support you you with videos, photos and technical instructions by phone.
Our mission: the highest productivity for your systems
Pharmaceutical packaging systems must be always available, function smoothly and operate economically. Worldwide service by our experts guarantees this for your Mediseal machines.
Our service is quickly and reliably accessible via the proven Jira ticket system. Depending on the service agreement, 24 hours a day, 7 days a week, so that your request can also be processed outside our business hours.
We are available by telephone to assist our customers during Mediseal business hours. And for our premium 24/7 customers, we are also available from 6 a.m. to 10 p.m.
And should on-site support be necessary despite the comprehensive remote maintenance options, our skilled and experienced colleagues reach you quickly and provide an appropriate solution. Transparently and reliably.
Knowledge is power, and we want to empower our customers through our targeted training and support programs. Our adapted training programs impart theoretical and practical knowledge to enhance the productivity of your employees.
Our technicians have the expertise and understanding that comes from time, training, dedication to their craft and the determination to provide superior service to every customer. You will see we are committed to doing “whatever it takes” to ensure your total satisfaction.
Expand the product range of your machine. Additional format sets optimize the flexibility of your packaging line. For faster implementation of market- and customer requirements and for a shorter time-to-market.
MARS - Remote Service
MARS stands for Medipak Assistance Remote Service. The concept is based on a Meeting Point Router (MPR), which is integrated into the machine. Via this MPR, the machine can be connected to the Meeting Point Appliance (MPA) server. This enables our service experts to provide assistance and eliminate faults quickly on a remote basis.
Original Spare Parts
We stock an extensive inventory of original spare parts at our locations to ensure speedy delivery. And, machine-specific spare parts packages are also offered to give you in-house stock for immediate installation, trouble shooting and repairs. Options including warehouse management, JIT systems, etc. are available on request.
Consulting and technical support to increase equipment performance, availability and reliability. You can expect quantified results, like e.g. increased OEE, this service is measurable for you and your management.
Innovative packaging - optimized for your product. This includes packaging engineering and design, as well as testing. We develop the right packaging solution for your product. Efficient. Safe. Patient-friendly. We make this working for you.
All services to move and/or relocate installed equipment at your local site, between different sites or locations. This is often linked to the retrofit or upgrades of machines.
Retrofit: For even more flexibility and functionality take advantage of the modularity and expandability of your machines and profit from consistently modern equipment. Upgrades: Improve your installed equipment and software with upgrades.
Long-term agreements to ensure a prioritized and preventive service and parts availability for our customers. Profit from transparent calculation and an improved coordination of field service, delivery of parts, maintenance and service desk.
Our qualification experts will advise you on issues such as documentation, risk analysis workshops and testing strategies and support you during the implementation phases.